We take pride in delivering high-quality web design and development work. This policy explains when refunds are available, how cancellations are handled, and what happens if a project doesn't go as expected. Our goal is always to deliver work you are genuinely happy with — this policy exists to keep both sides protected when that doesn't happen.
This refund policy applies to all services purchased from Develop24h Ltd, including but not limited to website design and development, landing pages, SEO services, maintenance plans, and any bespoke engagements. By engaging us for a project, you agree to the terms set out in this policy.
Before any work begins, we provide a written quote with a fixed price, a clear scope, and an estimated timeline. All projects follow a structured payment schedule:
The 50% deposit secures your place in our project schedule and covers the initial discovery, design and planning work we do before development begins. Because this work starts immediately, the deposit is generally non-refundable once work has commenced.
The final payment covers completed development work and is due before we hand over the final files or launch your site live. Once the final payment has been made and the project delivered, refunds are generally not available — but we always aim to resolve any concerns before reaching that point.
If you are not satisfied with the delivered work, we will work with you in good faith to address reasonable concerns within the originally agreed scope. This is why every project includes revision rounds built into the workflow.
Each project package includes a defined number of revision rounds to address feedback before launch:
Additional revisions beyond the included rounds are available at our standard hourly rate, agreed in writing before any extra work is performed. Substantial scope changes (adding new pages, new functionality, new content types) are treated as new work and quoted separately.
You may cancel your project at any time by emailing support@develop24h.com. The refund available depends on the stage of the project at the point of cancellation:
In rare cases we may need to cancel a project — for example if the client becomes unresponsive, if the scope changes beyond what we can reasonably deliver, or if there is a breakdown in communication. In these cases:
Monthly maintenance and care plans may be cancelled at any time with 30 days' written notice. No partial refunds are given for the current billing month, but you will not be charged for the following month after cancellation.
All refund requests must be made in writing to support@develop24h.com. Please include:
We will respond to all refund requests within 5 business days. Approved refunds are processed within 14 days via the original payment method.
If you have any concern about a payment or the work delivered, please contact us first at support@develop24h.com. We are committed to resolving disputes fairly and quickly. Initiating a chargeback before contacting us directly may be treated as a breach of contract and could affect any future engagement.
This policy sets out our general terms, but we approach every situation in good faith. If you have a genuine concern that falls outside the terms above, please reach out — we would rather resolve things fairly than follow the letter of a policy to the detriment of a real person.
If you have any questions about this refund policy or need to discuss an active project, please contact us: