Privacy policy.
Last updated — April 2026
Develop24h Ltd ("we", "us", "our") is committed to protecting your privacy. This policy explains what information we collect when you use our website or work with us as a client, how we use it, and the rights you have over your data under UK GDPR and the Data Protection Act 2018.
1. Who we are
Develop24h is a web design and development studio based in the United Kingdom. For the purposes of data protection law, Develop24h is the "data controller" of any personal information you provide to us through this website, our contact forms, or in the course of a project engagement.
You can contact us at any time at support@develop24h.com with any questions about this policy or about your personal data.
2. Information we collect
We collect the minimum amount of personal information necessary to provide our services and communicate with you. Specifically:
- Contact form submissions — name, email address, optional company name, the service you're interested in, and any message you send us
- Direct communications — emails, WhatsApp messages, phone calls, and any attachments or files you share with us
- Client project data — for active clients, any content, images, credentials or information you provide for the purpose of building your website
- Technical data — basic, anonymous analytics such as page visits, referrer, approximate location (country-level) and device type
- IP-based language detection — we use a third-party service (ipapi.co) to detect your approximate country and automatically display the website in your language. This happens once per visit and no personal identifier is stored
3. How we use your information
We only use your personal information for legitimate business purposes, and we never sell, rent, or share your data with third parties for marketing. Specifically, we use your data to:
- Respond to your enquiry and provide a project quote
- Deliver web design and development services you have engaged us for
- Send project updates, invoices and administrative messages during an active engagement
- Improve our website and services through anonymous usage analytics
- Comply with our legal obligations, including tax and accounting requirements
4. Legal basis for processing
Under UK GDPR, we process your personal data on the following legal bases:
- Consent — when you voluntarily submit a contact form or reach out to us via email or WhatsApp
- Contract — when you are an active client and we need to process data to deliver the services you've engaged us for
- Legitimate interest — to improve our website, prevent fraud, and communicate with prospects and clients in a reasonable, expected way
- Legal obligation — to comply with accounting, tax, and regulatory requirements
5. How long we keep your data
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
- Unsuccessful enquiries — deleted within 12 months if no engagement follows
- Active client data — retained for the duration of the project plus 7 years to comply with UK tax and accounting law
- Analytics data — anonymised and retained for up to 26 months
6. Sharing your data
We share personal data only with trusted third parties necessary to operate our business, and only to the minimum extent required. These include:
- Web3Forms — for processing contact form submissions and delivering them to our inbox
- Email providers — for sending and receiving business correspondence
- Hosting and infrastructure providers — for hosting this website and client websites
- Professional advisors — accountants, lawyers, or regulators when legally required
We never sell your data. We never share it with advertisers or marketing networks. We never use your data for purposes you haven't consented to.
7. Your rights
Under UK GDPR you have the following rights over your personal data. You can exercise any of these at any time by emailing support@develop24h.com.
- Right of access — request a copy of the personal data we hold about you
- Right to rectification — ask us to correct inaccurate or incomplete data
- Right to erasure — ask us to delete your personal data (subject to legal retention requirements)
- Right to restrict processing — ask us to stop using your data in certain ways
- Right to data portability — request your data in a machine-readable format
- Right to object — object to our processing of your data based on legitimate interest
- Right to withdraw consent — where consent is the legal basis for processing
You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) if you believe we have mishandled your data. Their website is ico.org.uk.
8. Cookies and tracking
Our website uses a minimal amount of client-side storage to remember your language preference and improve your experience. We do not use advertising cookies or cross-site tracking. Specifically:
- Language preference — stored locally in your browser so you don't have to reset it on every visit
- No advertising cookies — we do not use Facebook Pixel, Google Ads, or any advertising tracking
- No cross-site tracking — we do not track your activity across other websites
9. Data security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. All data in transit is encrypted via HTTPS. Access to client data is restricted to the team members directly involved in your project.
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
10. International transfers
Some of our third-party service providers are based outside the UK or EEA. Where this is the case, we only work with providers that offer equivalent data protection standards through UK GDPR adequacy decisions or standard contractual clauses.
11. Changes to this policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The "last updated" date at the top of this page will always reflect the most recent revision. We recommend checking this page periodically.
12. Contact us
If you have any questions about this privacy policy or about how we handle your personal data, please contact us: